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Satisfaction of Patients Admitted to Emergency departments in the teaching Hospitals of Zanjan University of Medical Sciences, 2016
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Marzieh Majidpoor   , Mohammadreza Dinmohammadi * , Soqrat Faghihzadeh |
| PhD. Assistant Professor, Social Determinants of Health Research Center, School of Nursing and Midwifery, Zanjan University of Medical Sciences, Zanjan, Iran |
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Abstract: (3837 Views) |
Background and Objectives: Patient satisfaction in providing health services indicates the importance of fulfilling human needs. Patient satisfaction is one of the important indicators of the quality of the services of emergency departments. This study aimed to determine the satisfaction rate of patients referred to emergency departments of teaching hospitals of Zanjan University of Medical Sciences.
Materials and Methods: In this descriptive cross-sectional study, the researcher attended the morning, evening and night shift work for a full week and selected by time sampling 193 patients who hospitalized with at least one complete shift in the emergency departments of the above-mentioned hospitals. The data of the study were gathered through using a satisfaction questionnaire for emergency patients proposed by the Ministry of Health through individual interviewing and were analyzed with descriptive and inferential statistics and SPSS Ver. 22.
Results: The mean score of patients' satisfaction in both departments was 66.64 with a standard deviation of 10.26. The highest level of satisfaction with nursing services was related to facilities and waiting time for preclinical outcome in the morning, evening, night, respectively and the lowest level of satisfaction was related to the waiting time to visit the physician and educating in relation to future referrals and how to follow the treatment.
Conclusion: Although the satisfaction rate of patients in Emergency Centers, in particular, nursing services, was acceptable but in some cases, such as patient educating during discharge and timely attendance of a physician, more monitoring and effective measures are needed from the managers of these departments. It is suggested that by taking measures such as supervising and monitoring the staff regarding educating the patient, teaching the staff to raise the level of knowledge about the importance of educating during the discharge of the patients and the timely attendance of physicians beside the patients to increase the satisfaction of service recipients. |
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| Keywords: satisfaction, emergency department, quality of service, Zanjan |
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Full-Text [PDF 649 kb]
(1616 Downloads)
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Type of Study: Research |
Subject:
General
Received: 2017/10/10 | Revised: 2018/10/7 | Published: 2017/09/15
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